Refund & Returns Policy

At 7eleven, we leave no stone unturned to avail you the best products and services. However, at times circumstances may come that you wish to cancel or have a refund on your order. To ensure you attain the utmost satisfaction from our services, we would like to share with you our cancellation and refund policy, considering some frequently raised questions. Let’s start:

The Policy envisages the terms and conditions under which: 

(a) You are permitted to return goods purchased by you, subject to a valid reason;

(b) a refund may be obtained for goods purchased by you, subject to certain conditions

(c) you may cancel orders for goods purchased by you within a stipulated period of time"

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand, in which case each such good sold there under will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

You can always contact us for any questions at

"Easy Returns Made Simple! Click here to initiate a free return. Enjoy our hassle-free 15-day, no-questions-asked return & refund policy. No extra charges – your satisfaction is our priority!"

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your UPI payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will refund any items you return after Quality Check (with labels and tags still attached) within 10 business days of purchase. Automatic Refund will be initiated to your UPI in 7 days excluding Holidays after we receive return parcel. Please ensure your UPI details are Submitted Correctly so we can refund the balance directly to your UPI. No cash refunds

Note: Even if the courier accepted a card or other non-cash payment upon delivery, we will still refund the balance via UPI to your bank account.

If more than 15 business days have passed since we’ve approved your return, please contact us at

Cancellation policy

(a)You cannot cancel order after 12 hours

(b) You cannot cancel customized orders 

(c) You want to cancel and product is not dispatched then we have authority to cancel it. (you have to inform us)

Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.

You can always contact us for any questions at

Frequently Asked Questions

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Step 1: To Place COD Order
Add to cart> Place order> Add Phone no.> Fill Complete Address with Pincode

Step 2: Initial Payment
Initiate your order effortlessly by paying a nominal upfront fee of just 59.

Step 3: Hassle-Free Delivery
Experience convenience at its best - settle the remaining balance upon delivery.

Please allow 24-48 hours handling time for your order to ship out.

Tracking link will be sent to you via email after your order.. If you don't have a tracking number after 5 business days, please email or Whatsapp us.

Order today, 24 hrs. order Dispatch, receive in 2-3 days metro cities & 3-6 days Rest of India. excluding holidays.

"Easy Returns Made Simple! Click here to initiate a free return. Enjoy our hassle-free 15-day, no-questions-asked return policy. No extra charges – your satisfaction is our priority!"

The return must be sent to us within 15 days from the date you received your parcel.

The refund will be made via UPI to your bank account within 7 days after Receiving Return Parcel.

Click Here to chat with our dedicated support team. we're committed to resolving any issues promptly. Don't hesitate to reach out – we're just a click away! 🌐🤝

"Enjoy peace of mind with our 1-year warranty, reflecting our commitment to quality. If any issues arise, contact us at Follow these steps for efficient resolution:

1. Dispatch the product to our National Service Centre in Delhi.
2. Upon receipt, we'll swiftly test, repair, or replace as needed.
3. The resolved product will be sent back to you promptly.

Count on us for a seamless process, completed within 7-10 days, ensuring you quickly resume enjoying your 7Elevenshop purchase."